Returns & Replacements

JPRK Jewellery values your satisfaction. If you're not completely happy with your purchase, our Returns & Replacements policy ensures a hassle-free experience.

1. Eligibility for Returns

  • Items can be returned within 7 days of receipt.
  • Products must be:
    • Unworn and in their original condition.
    • Returned in the original packaging with tags and certificates (if applicable).
  • Non-Returnable Items:
    • Customized or engraved jewellery.
    • Final sale items or gift cards.

2. Return Process

  1. Contact Us

    • Email [support@jprkjewellery.com] or call [81158 11303] to request a return.
    • Provide your order number and reason for return.

  2. Ship the Item

    • Securely pack the item with its original packaging.
    • Use the shipping label provided by us (if applicable).
    • Ensure the package is insured for its full value during transit.

  3. Inspection & Approval

    • Once we receive the item, our team will inspect it.
    • Approved returns will be processed within 7 business days.

3. Replacements

  • We will replace items if they arrive damaged, defective, or incorrect.
  • Replacement requests must be made within 48 hours of delivery.
  • Follow the return process to initiate a replacement.

4. Refund Policy

  • Refunds are issued to the original payment method within 7-10 business days after return approval.
  • Shipping charges are non-refundable (except for damaged or defective items).

5. Conditions

  • We reserve the right to refuse returns that do not meet the above conditions.
  • For exchanges, availability of the replacement item may vary.

Questions or Concerns?
Contact us at [support@jprkjewellery.com] for personalized assistance.